Customer Service Coordinator
Pompano Beach
Customer Service Coordinator
Full Time • Pompano Beach
Benefits:
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Company parties
- Dental insurance
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Coordinate team schedules
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- PLUS if you have experience with Eautomate
Compensation: $20.00 - $22.00 per hour
Why Accelerated Business Solutions?
We help businesses and governments from Miami to Port St Lucie improve the flow of work to enable greater performance, agility and transformation. We solve business problems with diverse services, innovative technologies and the expertise of our people. We want leaders, not employees. We empower our people to learn, to grow and to advance. Our leaders are able to make important decisions in our clients’ best interests.
Are you a leader?
We want leaders, not employees, because we empower our people to learn, grow, advance and be able to make decisions in our clients’ best interests.
Accelerated Business Solutions has earned the distinction of being the leader for business technology solutions. Offering solutions is only a part of our success. The real story revolves around our team of champions; our people.
Accelerated Business Solutions has earned the distinction of being the leader for business technology solutions. Offering solutions is only a part of our success. The real story revolves around our team of champions; our people.
It has been said that one man with courage makes a majority. Our mission is to empower employees to excel in courage. As a part of our South Florida team you will be driven to unparalleled growth, both professionally and personally.
Our commitment to continually push the envelope for our clients creates an attractive environment for the top recruits in the IT and document management fields. Accelerated Business Solutions employees are the best of the best. Are you?
(if you already have a resume on Indeed)